UTILITY BILLING CLERK II
Department: WATER
FLSA Status: Exempt
Job Summary: Performs clerical work to ensure accuracy in account
maintenance; receives payments and adjustments for utility bills;
reviews and verifies a variety of reports; responds to citizen inquiries;
and performs related work as required.
Supervision Received: Work is performed under the
general direction of the Director of Public Works.
Supervision Exercised: None.
Essential Job Functions:
1. Receives, processes, and posts payments to accounts via computer
terminal and/or automated document processor; balances cash drawer;
balances and processes cash collected from all cash drawers.
2. Complies daily cash reports on balances of the General and Utility
Funds; updates deposit files and runs report on accounts for refunds.
3. Enters new connects, disconnects, transfers, etc. into computer
terminal; accepts water deposits for new service, connection fees,
transfer fees, and establishes customer accounts.
4. Process final accounts following termination of service.
5. Transfer and monitors meter readings from automated meter reader
to computer; checks meter reading edits and reconciles any errors;
reconciles various reports and accounts.
6. Processing of utility billing.
7. Keys in rate changes to the computer.
8. Inputs data into computer terminal regarding adjustments.
9. Prepares notification to customer regarding termination of service
for non-payment.
10. Researches and responds to citizen inquiries regarding water
account activity.
11. Enters work orders for all departments.
12. Monitors collection activity on delinquent accounts when water
service has been terminated for non-payment.
13. Assists customers in understanding water accounts; assists customers
on the phone and in person, also takes phone messages and transfers
calls to the appropriate department.
Other Job Functions:
This job description in no way states or implies that these are
the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instructions
and to perform any other job-related duties requested by their supervisor.
Such tasks shall be capable of being performed with reasonable accommodation,
if necessary, that does not impair a business necessity or impose
an undue business hardship and without presenting a direct threat
to the safety of the applicant or others.
Minimum Qualifications:
Knowledge, skills, and abilities required:
Knowledge of the policies, procedures, functions,
and activities of a municipal utility billing department.
Knowledge of modern office practices and procedures.
Knowledge of applicable coding and data entry procedures.
Knowledge of basic bookkeeping methods and procedures.
Knowledge of cash collection practices and collection of delinquent
account techniques.
Skill to type a minimum of 45 WPM.
Skill in recording data and proofreading materials to ensure accuracy.
Skill to legibly record financial transactions by hand.
Skill in operating a computer terminal to process/enter payments
to citizens’ utility accounts.
Skill in operating a 10-key calculator with speed and accuracy;
copy machines and other modern office equipment.
Skill in researching problem utility accounts and responding to
citizen inquiries.
Skill to communicate orally and in writing.
Ability to organize data.
Ability to plan and monitor assigned activities.
Ability to identify and use potential sources of data.
Ability to apply established procedures to receive/post payment
to and respond to inquiries about citizens’ utility accounts.
Ability to compile, record, and verify statistical and other data.
Ability to collect cash and balance cash receipts.
Ability to establish and maintain effective work relationships.
Ability to communicate effectively with the public.
Qualifying Education and Experience:
High school diploma or GED.
A minimum of one year of experience in a customer service function
providing services and/or information to customers and preferably
including cash collection activities, collecting delinquent accounts,
general bookkeeping, auditing accounts, or reconciling fiscal reports.
Any work-related experience resulting in acceptable
proficiency levels in the above required knowledge, skills, and
abilities is an acceptable substitute for the above specified experience
requirements
